Terms of Service.
The terms that govern every Arix Labs engagement — Ignite, Momentum, and Autopilot — including how refunds and cancellation work.
Last updated: 2026-08-05
These Terms of Service ("Terms") govern your use of services provided by Arix Labs (Pty) Ltd (registration number 2025/841592/07), a company registered in the Republic of South Africa and operating from Cape Town ("Arix Labs," "we," "us"). By purchasing or engaging any Arix Labs service, you agree to these Terms, including the Refund & Cancellation Policy below.
1. Services
Arix Labs provides AI systems, automation workflow engineering, web/digital presence development, and related managed services, delivered through three service tiers:
- Ignite — a fixed-fee, once-off build. Upon delivery, you own all delivered assets outright, with no ongoing obligation to Arix Labs.
- Momentum — a once-off build charged at a fixed starting price, with a monthly support retainer included in that price rather than billed separately. Scope that exceeds the starting price is confirmed and invoiced individually once properly scoped.
- Autopilot — a fully managed service comprising an onboarding/setup fee and a mandatory recurring monthly retainer covering ongoing management, monitoring, and optimisation. Autopilot Tailored engagements are governed by an individually signed agreement in addition to these Terms.
2. Payment
Payments are processed via Paystack. Once-off fees may be paid in full or via a fixed instalment plan (3, 6, or 12 equal monthly payments, as selected at checkout); instalment billing stops automatically once the agreed number of payments is completed. Recurring retainers are billed monthly, or annually at a discount where that option is selected, until cancelled. All prices are disclosed in South African Rand (ZAR) prior to checkout.
3. Refunds and cancellation
See the Refund & Cancellation Policy further down this page, which forms part of these Terms.
4. Intellectual property
For Ignite engagements, ownership of all delivered code, assets, and accounts transfers to the client upon full payment. For Momentum and Autopilot engagements, ownership terms are as agreed in the individual scope/engagement letter for that client — where Arix Labs continues to operate or host infrastructure on the client's behalf under a retainer, underlying access and operational control remain with Arix Labs for the duration of the active retainer, reverting to the client upon request or termination, subject to the individual agreement.
5. Service limitations
Arix Labs builds and manages automation and AI systems to a professional standard but does not guarantee specific business outcomes (e.g. revenue, lead volume, or cost savings), as these depend on factors outside our control. Estimated figures referenced in marketing materials are illustrative, not guarantees.
6. Client responsibilities
You agree to provide accurate information, timely access to relevant systems/accounts where needed for delivery, and to use delivered systems in compliance with applicable law and any third-party platform terms (e.g. WhatsApp Business, payment providers, hosting platforms).
7. Confidentiality
Both parties agree to keep confidential business information shared during the engagement private, except where disclosure is required by law.
8. Arix Credits
Where offered, Arix Credits have no cash value, cannot be exchanged for cash or cryptocurrency, and cannot be transferred between accounts. Credits are issued and redeemed at Arix Labs' discretion under the terms described at the point of issue.
9. Limitation of liability
To the maximum extent permitted by law, Arix Labs' total liability for any claim arising from these Terms or the services provided is limited to the amount paid by the client for the specific service giving rise to the claim in the preceding 12 months. Arix Labs is not liable for indirect, incidental, or consequential damages.
10. Changes to these Terms
We may update these Terms from time to time; material changes will be reflected by an updated "Last updated" date at the top of this page. Continued use of Arix Labs services after changes take effect constitutes acceptance.
11. Governing law
These Terms are governed by the laws of the Republic of South Africa.
12. Contact
Questions about these Terms: support@arixlabs.tech.
Refund &
Cancellation Policy.
Once-off fees
Once-off build fees (Ignite, Momentum, Autopilot onboarding) are non-refundable once work has commenced. If paid in instalments, remaining instalments stop being charged if the engagement is cancelled before completion by mutual agreement; instalments already paid for completed work are non-refundable.
Recurring retainers
Monthly retainers (Momentum's included retainer, Autopilot's mandatory retainer) may be cancelled at any time, effective at the end of the current billing cycle — no partial-month refunds are issued. No cancellation fees apply.
Autopilot Tailored
Refund and cancellation terms for custom-scoped engagements are set out in the individual agreement signed with the client.